The second-hand marketplace Members Express Frustration Regarding Size Updates
Vinted users have been reacting angrily following a change that caused listings displaying inaccurate size information.
The popular resale platform has altered its sizing categories for women's and children's clothes failing to inform all users about the change.
Digital Channels Backlash
Many shoppers and sellers are expressing on platforms claiming that product pages now present a modified sizing category than originally posted as a result of the reclassification.
The company said the revised method more closely matches other platforms.
They have suggested members to review their products and manually change the size when needed, which has left users frustrated.
Size Classification Updates
Earlier, the sizing featured one number and one letter, for instance S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range for example S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size was previously a 12 but currently displays as UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," as the platform currently indicates.
Another user, based in Glasgow, said garments she listed with size 14 tags were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.
Required Changes
A different user, located in England, explained she became annoyed because the modification necessitated personal updates the sizes on "every single listing".
"This situation is especially annoying, because of my ongoing medical condition and Vinted sales have been crucial for me since losing part of my income," she said.
Marketplace Information
The platform boasts over 100 million users, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This represents another occasion where an unanticipated change to the app has proved unpopular: previously, Vinted reversed a change regarding delivery choices following member complaints.
